Result Management:
- Regular scheduled Business Application Review (B.A.R.)
- End-user and/or Administration Training classes
- Audit and review of all carrier service invoices
- Client's customers impact survey
Asset Management. Pro-Active:
- Flexible purchase options for technology expansions and upgrades
- Scheduled Technical Inspection-on-site and/or remote
- Scheduled System and application database back-ups
- Re-location of system excluding wiring and data equipment
- Update networked systems and call flow diagrams
Asset Management. Re-Active:
- 24 hours per day-7 days per week-365 days per year on site and remote technical
coverage
- Priority service response
- 7 Day/Week emergency service within 3 hours of report
- 5 Day/Week non-emergency service within 8 business hours of report
- Preventative maintenance as recommended by the Manufacturer
- Remote system administration
- 100% manufacturer certified technical support
- Repair or replacement of defective parts, except for consumables (such as batteries
for battery back-up, headsets, etc.)
- Advance replacement of defective components
- Spares maintained in stock
- Wiring, if installed by Ecomm
- No travel charges
- Risk-of Loss Insurance Coverage
The ability to communicate effectively is what separates top rated organizations
from the rest of the pack. Quality communication with both internal and external
customers and vendors give businesses a substantial competitive edge.
In this economy the last thing you need are expensive surprises when it comes to
purchasing, protecting, maintaining and updating your communications technology.