At a Glance
Company
Digestive Disease Associates was founded in 1972 by Barton Smith, MD and has been
serving Berks county for over 35 years. As the premier gastroenterology group in
the region, the practice offers a wide range of gastroenterology services, a highly
qualified and caring physician staff, and state of the art facilities and equipment.
The entire staff is committed to providing the highest quality healthcare. All patients
receive courteous, friendly and professional care from all of our physicians and
staff. DDA seeks to create a healing environment that is comfortable and inspires
confidence.
Two Company Locations
- 2230 Ridgewood Road
Suite 100
Wyomissing, PA 19610
- 301 South Seventh Ave
Suite 215
West Reading, PA 19611
The Challenge
- Major challenge was that each location had its own phone number
- There was no method to transfer calls between locations
- Client frustration over the need to redial the phone number to get the correct location
- Massive amounts of staff time was used for redirecting calls
Technology Solutions
- Two Mitel 5000 phone systems, seamlessly networked together
The Results
- One phone number for both locations; total elimination of redialing for clients
- Clients can be seamlessly and easily transferred between office locations
- New additional surgery center added to the same phone system which allows for easy
transfer of calls between businesses
- Calls are more streamlined & better routed; vast reduction of call wait time
for clients
- Better utilization of staff resources, which saves time and money