Customer Experience

"ECOMM managed the whole process of planning, installation, training and coordination of a new phone system and Internet service provider which removed that burden from our shoulders. Working with a knowledgeable and helpful sales representative was very important in our decision making. In ECOMM, we have found a true technology partner with excellent follow-up and ongoing support to protect our new technology investment. ECOMM's track record of providing innovative communications solutions and outstanding service made us feel secure in our decision to purchase the recommended systems they support." Jim Kauffman
Director of Information Systems
ECOMM Mitel

At a Glance

Company

A print manufacturer specializing in transfers, decals, packaging, tags, labels and other unique printed products.

Location

710 Johnston Street
Sinking Spring, PA 19608

The Challenge

  • Unreliable and outdated phone and voicemail system
  • Lost calls/lost or incomplete messages
  • Need for new features; i.e. PRI circuit, DID numbers, Voice over Internet Protocol, Caller ID, Unified Messaging, more robust call usage routing
  • Needed assistance in evaluating and securing new phone/Internet service

Technology Solutions

  • Inter-Tel CS5200 system with support for digital endpoints
  • Enterprise Messaging Voicemail system with Unified Messaging
  • Information Control Center software for the operator
  • Reporter Basic software package
  • A new phone/Internet provider

The Results

  • Reusing of existing hard-wired phone network saved at least $10,000.00
  • Approximately $1,600.00 in monthly savings for new phone/Internet provider
  • Both savings combined afforded the funds to purchase the new feature-rich equipment