At a Glance
Company
Resources For Human Development, Inc. (RHD) is a large, diversified non-profit social
service organization. Headquartered in Philadelphia, Pennsylvania, the company currently
sponsors human service programs in twelve states. Since 1970, they've worked quietly
behind the scenes of many programs you may already be familiar with.
Location
Resources for Human Development, Inc.
4700 Wissahickon Avenue
Philadelphia, PA 19144
Office: 215-951-0300
Fax: 215-849-7360
Email:
info@rhd.org
The Challenge
- Acquire and maintain a telephone system that best serves the needs of a growing
corporation
- Finding the most efficient means to integrate the most up–to–date technology
to support a significant increase in square footage at the headquarters location
Technology Solutions
- Call Center Suite
- Unified Messaging
- IP Technology
The Results
- Better communication with superior technology
- IP Phones interfacing well with digital phones
- Technology solutions combined with IT involvement have provided 21st Century quality
- Improved communication management abilities with their internal network
- Call Center Suite has enabled the company to budget and bill their departments and
programs more efficiently