At a Glance
Company
That Fish Place - That Pet Place is a $25 million, multi-channel pet supply company
established in 1973. That Fish Place – That Pet Place offers over 15,000 products
and the East Coast's largest selection of aquarium fish and invertebrates. The company
distributes over 1 million of its mail order catalogs nationwide.
Location
237 Centerville Road
Lancaster PA 17603
888-842-8738 or 717-299-5691
The Challenge
- Managing the call center more efficiently
- Various reports needed
- Unified Messaging capabilities
- Benchmarks needed
Technology Solutions
- Two Axxess systems networked together via wireless line of sight VoIP with call
center
The Results
- Improve scheduling of associates which cut payroll costs
- Improvement of overall customer service
- Elimination of abandoned calls
- Reduction of wait times