Gold Seal Customer Care Program
ECOMM's Gold Seal Customer Care Program - recognized as one of the most comprehensive
support programs in the industry – is available to all customers and covers fixed
maintenance costs as well as serving as a total maintenance and support program.
Program benefits include:
- 24/7/365 coverage
- Repair or replacement of defective parts
- Replacement of defective PC parts
- Analysis and repair of software-related problems
- Repair or replacement of ECOMM-installed cable
- 100% manufacturer-certified technical support
- All labor for diagnosis, removal and replacement of defective parts
- Remote diagnostics and telephone support
- Free end user training
- Free basic administrative training
- Fixed costs during term with small increases in cost thereafter
- Free "no trouble found" service calls
- Free software diagnostics and database rebuilds
Gold Seal Program Commitment
ECOMM will reimburse 10% of original cost up to $1,000 if we fail to meet published
emergency response time or we'll extend the maintenance or warranty termination
date for one month free if we fail to meet published response times for non-emergency
repair.
ECOMM is consistently among the top one percent of dealers nationwide for the products
we sell and service. In addition, we have access to extensive on-site equipment
inventories for fast and efficient response for any customer request. Our factory-certified
service representatives also ensure that you receive only the highest level of quality
support.